1. Right of Withdrawal

• You have the right to withdraw from your purchase within 14 days of receiving your order.
• To exercise this right, please return the products via a parcel terminal or by post to the address provided below.
• Returned items must be unused, undamaged, and in their original condition.
• Please include a printed copy of your order confirmation with the returned parcel.
• The customer is responsible for return shipping costs.

2. Refunds

• FLORERE will issue a refund to the original payer’s account within 5 business days after receiving the returned products.
• In some cases, the refund may take up to 14 days to appear, depending on your payment provider.

3. Returns Involving Gifts

• If you are returning a product that entitled you to receive a gift (e.g., for reaching a certain purchase value or buying a specific product), the gift must also be returned.
• Returned gifts must be unused and undamaged.
• If you choose not to return the gift, its value will be deducted from the refund amount.

4. Return Address

Please send the returned products, together with the order confirmation, to:

E-shop Product Returns
SIA FLORERE
Omniva or DPD parcel terminal
Salaspils, Skolas iela Rimi or Lidl
Tel.: +371 22109104

Or by post:
SIA FLORERE
Skolas Street 3-5, Salaspils, LV-2121

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately by email at info@floreres.com.
• We will provide instructions on how to proceed with the return or replacement.